Cancellation & Refund Policy
Last updated on June 15th 2024
MULTILIPI PRIVATE LIMITED believes in helping its customers as
far as possible, and has therefore a liberal cancellation policy. Under
this policy:
-
Cancellations will be considered only if the request is made
immediately after placing the order. However, the cancellation request
may not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping
them.
-
MULTILIPI PRIVATE LIMITED does not accept cancellation
requests for perishable items like flowers, edibles etc. However,
refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
-
In case of receipt of damaged or defective items please report the
same to our Customer Service team. The request will, however, be
entertained once the merchant has checked and determined the same at
his own end. This should be reported within 7 days of receipt of the
products.
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In case you feel that the product received is not as shown on the site
or as per your expectations, you must bring it to the notice of our
customer service within 7 days of receiving the product. The Customer
Service Team after looking into your complaint will take an
appropriate decision.
-
In case of complaints regarding products that come with a warranty
from manufacturers, please refer the issue to them.
-
In case of any Refunds approved by the MULTILIPI PRIVATE
LIMITED, it'll take 3-5 days for the refund to be processed to the end
customer.
